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Case Study

Restaurant Technology, POS & Payment Processing Solutions Engagement

Client: Up ’n go
Industry: Restaurant Technology, POS & Payment Processing Solutions
Engagement Duration: Multi-year, ongoing partnership

Restaurant Technology
POS
Payment Processing

overview

Background + Objectives

Up ’n go helps restaurants deliver a faster, more modern dining experience with its pay-at-the-table platform, allowing guests to close out quickly while helping restaurants improve table turnover.

Behind the scenes, Up ’n go operates a sophisticated restaurant technology platform that integrates with multiple POS systems and payment processors—including both legacy and cloud-based environments.

Over the years, Up ’n go has collaborated with Art+Logic on several of their projects.

How We Worked Together

POS Integrations

We began by integrating with Micros 3700, then expanded support to Oracle Simphony Gen 1 and Gen 2, enabling compatibility across both legacy and modern POS environments.

Payment Processor Integrations

We streamlined payment workflows by integrating FreedomPay and enhancing additional processors already in use—ensuring reliable, consistent transactions regardless of restaurant setup.

Testing Infrastructure Overhaul

To protect real-time financial transactions, we revamped the testing framework—accelerating development, increasing coverage, and improving platform stability as new features rolled out.

challenges

Challenges

Complex POS Systems

Restaurant POS systems–especially legacy platforms like Micros 3700–come with unique constraints. The challenge was delivering a consistent experience across highly varied environments.

Diverse Payment Processor Requirements

Each processor introduced different rules, APIs, and edge cases, all of which needed to feel seamless and intuitive from the diner’s perspective.

Balancing Innovation and Stability

As the platform evolved, Up ’n go needed to add features without compromising performance, security, or scalability.

Ensuring Transaction Integrity

With high transaction volumes, reliability wasn’t optional. Testing needed to be fast, thorough, and trusted.

solution

Our approach focused on flexibility, scalability, and long-term resilience.
Scalable and Future-Ready Architecture

We helped evolve the platform into a modular system capable of supporting new POS systems, payment processors, and features as the business grows.

Bridging Legacy POS Systems

For systems like Micros 3700, we designed secure, PCI-compliant integrations that connect on-premise restaurant hardware with modern cloud services—without disrupting operations.

Unified Payment Processing

We collaborated on a payment abstraction layer that normalized processor differences, enabling faster integrations and a consistent user experience.

Modernized Testing Framework

We rebuilt the testing infrastructure to improve coverage, reduce debugging time, and allow new releases with confidence–critical for financial platforms.

results

Results + Benefits

A Platform Built to Scale

What started as a single POS integration now supports multiple systems, including Micros 3700 Oracle Simphony Gen 1 and Gen 2. On the payment side, Up ’n go now supports FreedomPay and other processors, helping them win more business and accommodate different client needs.

Operational Flexibility

The modular design allows Up ’n go to scale across thousands of restaurants while adapting to varied technical environments.

Faster, More Reliable Releases

Improved testing enables safer deployments, faster iteration, and fewer production issues—essential when handling payments.

A Trusted Long-Term Partner

Our relationship has grown beyond delivery work into an ongoing partnership—supporting new features, platform evolution, and strategic problem-solving.

Lessons Learned and Key Insights

Design for the Diner

Technical complexity should never surface to the end user. Every decision ultimately supports a smooth, intuitive guest experience.

Architect for Change

Refactoring isn’t just maintenance — it’s how platforms stay competitive as requirements evolve.

Testing Is Non-Negotiable

In payment and restaurant technology, testing is foundational to trust, compliance, and growth.

team

Team Building Support:
Helping Up ’n go Grow from the Inside Out

In 2021, Up ’n go was expanding and needed to grow their internal software development team to keep pace with their business. They partnered with an external recruiting firm that provided them with a shortlist of candidates based on initial resume screenings, but they wanted additional help to ensure the candidates were the right fit.

That’s where Art+Logic stepped in.

We used the same methodology that we use internally to vet candidates who apply for jobs at Art+Logic to vet the candidates Up ’n go were considering hiring.

approach

Our Approach to Vetting Candidates

We understand how challenging it can be to find developers who are not only technically skilled but also a great fit for a company’s culture. To help Up ’n go make confident hiring decisions, we took them through the following process:

Recruiting Collaboration

We worked alongside Up ’n go’s recruiting partner to evaluate shortlisted candidates more deeply.

Custom Art+Logic Programming Challenge (ALPC)

Candidates completed a customized version of our real-world programming challenge — designed to assess problem-solving, clarity, and code quality. For Up ’n go, we customized the challenge to fit their needs and clearly communicated that we were vetting candidates on their behalf.

Peer-Reviewed Evaluation

Our engineers reviewed submissions using the same peer-review process we rely on internally, ensuring unbiased, practical assessments.

Interviews and Clear Recommendations

We conducted interviews and provided direct, actionable recommendations — giving Up ’n go confidence in every hiring decision.

result

Using this process, Up ’n go successfully added multiple developers to their team — knowing each hire met both technical and cultural expectations.

Why This Matters for Other Teams

Tailored to Your Needs

We adapt our vetting process to your technology stack, culture, and hiring goals.

Developer-Led Peer Review

Our evaluations are performed by experienced engineers — not recruiters — so you get real insight into how candidates think and work.

Reduced Hiring Risk

Outsourcing technical vetting saves time, lowers risk, and helps you build stronger teams faster.

art+logic

Art+Logic’s partnership with Up ’n go extended beyond technical solutions—we also helped them grow their internal team with confidence. By using our tried-and-true vetting process, Up ’n go was able to find and hire developers who were not only highly skilled but also aligned with their company’s culture and values.

For any company looking to build a strong internal team, Art+Logic can provide the expertise needed to find and evaluate top talent. Whether you need help with technical assessments, interviews, or hiring strategies, we’re here to support you. With our approach, you’ll not only fill open positions but find the right people to drive your business forward.

Our ongoing collaboration with Up ’n go highlights how Art+Logic excels at building lasting partnerships with clients. We didn’t just help them build their platform—we helped them build their internal team. We’re proud to be part of their story, and we’re excited to see where we’ll go next together.

contact us

Generally, we are able to respond to inquiries within one business day.

If you are interested in working for Art+Logic, please visit our careers page.